FAQ
How will I listen to my ad-free podcasts and bonus content?
Step 1: Join Criminal Plus
Sign up for a Criminal Plus membership, and you will be taken to a subscriptions page.
Step 2: Add Criminal Plus shows to your podcast app
Subscribe to your new Criminal Plus feeds for Criminal, This is Love and Phoebe Reads a Mystery on your podcast platform of choice.
Step 3: Start Listening
Listen to ad-free versions of all of our shows. Bonus episodes will be released on the Criminal Plus feed twice a month.
What is the difference between signing up here versus on Apple Podcasts?
Signing up here in Supporting Cast gives you:
-Access to ad-free episodes of Criminal, This is Love and Phoebe Reads a Mystery
-Twice-monthly bonus episodes with Phoebe and Lauren
-A 20% discount at the merch store
You can still listen to Criminal Plus content in Apple Podcasts if you sign up here. The ad-free episodes and bonus content will be displayed in a new feed in your podcast player. You’ll find instructions on how to add Criminal Plus feeds to your podcast app of choice here.
Signing up in Apple Podcasts allows you to subscribe to Criminal Plus directly in the Apple Podcasts app. You will get:
-Access to ad-free episodes of Criminal, This is Love and Phoebe Reads a Mystery
-Twice-monthly bonus episodes with Phoebe and Lauren
To sign up directly in Apple Podcasts, you can go to your Criminal podcast feed in Apple Podcasts or tap this link and hit Open Podcasts. Once the podcast opens, you’ll see a “try for free” button. Once you tap that button, you can follow the instructions to start your two-week free trial of Criminal Plus. All your bonus episodes will be dropped in the Criminal podcast feed, and all of our shows will be ad-free (including This is Love and Phoebe Reads a Mystery).
If you have any questions feel free to reach out to help@supportingcast.fm.
How do I access the Criminal virtual events?
When you sign up, you’ll have access to virtual live events with the Criminal team. At recent events, we’ve played Criminal trivia, answered audience questions and given sneak peeks at upcoming episodes.
We usually announce the event to members a few weeks ahead via email and in bonus episodes. The day before the event, we’ll send a link to access the event, also via email and bonus episode.
For questions about our upcoming virtual events, please reach out to us at hello@thisiscriminal.com. If you have general questions about your membership, please reach out to help@supportingcast.fm.
How do I cancel my membership?
You can cancel anytime by logging on to your account page at plus.thisiscriminal.com/account and selecting "disable auto-renew," which will stop any recurring payments. Your cancellation will go into effect at the end of your current term. We do not offer refunds on membership, but you will have access to all of your membership benefits through the end of your current term. If you have any questions, please email help@supportingcast.fm.
What types of payment do you accept?
We accept all major credit cards, Apple Pay on iOS and Google Pay on Android.
Have other questions or need additional support?
If you're already a member of Criminal Plus, you can find more answers to frequently asked questions by signing in and visiting the Members FAQ.
Your seamless listening experience is powered by Supporting Cast. Please contact help@supportingcast.fm for additional support.